A Physician’s Office Staff Plays an Integral Role in Patient Health and Satisfaction

Early in my nursing career, I worked in a variety of medical practices and saw firsthand the impact that office staffs have in establishing effective, collaborative relationships with patients and their families. These front-line employees are the liaisons between physicians and patients. Research shows that the personal relationship of a patient with his or her doctor and the clinic staff are the strongest predictors of patient satisfaction.

Continue reading “A Physician’s Office Staff Plays an Integral Role in Patient Health and Satisfaction”

My Perspective: Homeless for a Night in Honolulu

How did you sleep last Friday night? Was your air conditioning too cold? Did your neighbor wake you up too early mowing his lawn?

On any given night in Hawaii nearly 8,000 people sleep on the streets without any of the comforts we take for granted. On Friday, Sept. 16, five ‘Ohana Health Plan employees joined community and business leaders for a #CEOSleepout organized by The Salvation Army Hawaiian & Pacific Islands. More than 30 people slept on cardboard boxes at the State Capitol Rotunda in Honolulu to draw attention to homelessness, interact with this vulnerable population, discuss opportunities for collaboration to address this issue, and to raise funds to help The Salvation Army in its mission to support those in need of food, shelter and opportunity. Continue reading “My Perspective: Homeless for a Night in Honolulu”

What’s New at WellCare: Customer Service Goes Social

Research shows what most of us already know – people talk about the customer service they receive from a company. In fact, more than two in five consumers tell other people about their good customer service experiences all of the time. Conversely, at least half of consumers tell other people about their poor customer service experiences all of the time.

As vice president of channel communication services at WellCare, it is my goal each and every day to provide the best customer service experience possible for our members and providers. WellCare is committed to delivering the right care, at the right time, at the most appropriate place. In other words, our number one priority is to be there when they need us, and this means we have to be accessible. Continue reading “What’s New at WellCare: Customer Service Goes Social”

My Perspective: A WellCare of Florida Field-Based Care Manager

As a field-based care manager for WellCare of Florida, my goal each day is to help our members live better, healthier lives. I bring the health care system directly to the homes of our sickest and most vulnerable members.

At first many are surprised that a health plan would make house calls, but they appreciate the personalized service. Continue reading “My Perspective: A WellCare of Florida Field-Based Care Manager”

National Minority Mental Health Month: How WellCare Integrates Behavioral Health Care

As a psychiatrist practicing in the Chicago area for the past decade, I have seen firsthand the impact mental illness has on our communities, especially in minority and underserved populations.

Mental illness doesn’t discriminate and is almost equal in prevalence across racial and ethnic groups. The disparity is rooted in the fact that African-Americans, Native Americans, Asian-Americans and Latinos are less likely to receive diagnosis for their behavioral health issues and have less access to mental health services. Even when programs are in place, these groups may not take advantage of them due to social and cultural stigmas about mental illness. Continue reading “National Minority Mental Health Month: How WellCare Integrates Behavioral Health Care”