By Ken Burdick
Partnership is one of our longstanding values and a vital part of WellCare’s business. And when we think about the future of healthcare, partnerships span a broad spectrum, from joining forces with government partners to collaborating with members to help them get healthy and stay healthy.
As an industry, we know that one of our most important partnerships is with primary care physicians. We forge these relationships through value-based agreements that reward for quality care rather than the number of procedures completed. Continue reading “Partnerships at Work”
Early in my nursing career, I worked in a variety of medical practices and saw firsthand the impact that office staffs have in establishing effective, collaborative relationships with patients and their families. These front-line employees are the liaisons between physicians and patients. Research shows that the personal relationship of a patient with his or her doctor and the clinic staff are the strongest predictors of patient satisfaction.
Continue reading “A Physician’s Office Staff Plays an Integral Role in Patient Health and Satisfaction”
Research shows what most of us already know – people talk about the customer service they receive from a company. In fact, more than two in five consumers tell other people about their good customer service experiences all of the time. Conversely, at least half of consumers tell other people about their poor customer service experiences all of the time.
As vice president of channel communication services at WellCare, it is my goal each and every day to provide the best customer service experience possible for our members and providers. WellCare is committed to delivering the right care, at the right time, at the most appropriate place. In other words, our number one priority is to be there when they need us, and this means we have to be accessible. Continue reading “What’s New at WellCare: Customer Service Goes Social”