Big Brothers Big Sisters of America and WellCare Partner to Bring “Bigs in Blue” to Seven U.S. Cities

By Pam Iorio

Over the past couple of years, tensions between police and the communities they serve have been in the news on an almost weekly basis. Many community leaders are calling for all of us to be more empathetic, see the world through our neighbors’ eyes, or unite to heal after tragedy.

Continue reading “Big Brothers Big Sisters of America and WellCare Partner to Bring “Bigs in Blue” to Seven U.S. Cities”

A Physician’s Office Staff Plays an Integral Role in Patient Health and Satisfaction

Early in my nursing career, I worked in a variety of medical practices and saw firsthand the impact that office staffs have in establishing effective, collaborative relationships with patients and their families. These front-line employees are the liaisons between physicians and patients. Research shows that the personal relationship of a patient with his or her doctor and the clinic staff are the strongest predictors of patient satisfaction.

Continue reading “A Physician’s Office Staff Plays an Integral Role in Patient Health and Satisfaction”

Collaborating for Better Health

At WellCare, our goal every day is to get our members the care they need. This can be much harder than it sounds.

Take, for example, a member who was recently hospitalized for a serious bout of pneumonia. This was not her first encounter with a breathing problem; she had suffered from severe asthma since childhood. Our goal was to provide her with a personalized, field-based care manager who could help her get and stay healthy. Continue reading “Collaborating for Better Health”