What’s New at WellCare: Customer Service Goes Social

Research shows what most of us already know – people talk about the customer service they receive from a company. In fact, more than two in five consumers tell other people about their good customer service experiences all of the time. Conversely, at least half of consumers tell other people about their poor customer service experiences all of the time.

As vice president of channel communication services at WellCare, it is my goal each and every day to provide the best customer service experience possible for our members and providers. WellCare is committed to delivering the right care, at the right time, at the most appropriate place. In other words, our number one priority is to be there when they need us, and this means we have to be accessible. Continue reading “What’s New at WellCare: Customer Service Goes Social”

Making a Meaningful Difference

ken and yolandaI met Yolanda Flahive on Sept. 18, 2015, while in Hawaii to host a Town Hall for our ‘Ohana Health Plan associates. It was my first time traveling to our Hawaii market in Oahu as WellCare’s CEO, and I wanted to make sure that I had an opportunity to really engage with our associates, members, partners and programs. One program I was determined to see in action was the state’s Adult Foster Care (AFC) program, which we administer for approximately 800 ‘Ohana members. Continue reading “Making a Meaningful Difference”