What’s New at WellCare: Customer Service Goes Social

Research shows what most of us already know – people talk about the customer service they receive from a company. In fact, more than two in five consumers tell other people about their good customer service experiences all of the time. Conversely, at least half of consumers tell other people about their poor customer service experiences all of the time.

As vice president of channel communication services at WellCare, it is my goal each and every day to provide the best customer service experience possible for our members and providers. WellCare is committed to delivering the right care, at the right time, at the most appropriate place. In other words, our number one priority is to be there when they need us, and this means we have to be accessible. Continue reading “What’s New at WellCare: Customer Service Goes Social”

Collaborating for Better Health

At WellCare, our goal every day is to get our members the care they need. This can be much harder than it sounds.

Take, for example, a member who was recently hospitalized for a serious bout of pneumonia. This was not her first encounter with a breathing problem; she had suffered from severe asthma since childhood. Our goal was to provide her with a personalized, field-based care manager who could help her get and stay healthy. Continue reading “Collaborating for Better Health”

My Perspective: A WellCare of Florida Field-Based Care Manager

As a field-based care manager for WellCare of Florida, my goal each day is to help our members live better, healthier lives. I bring the health care system directly to the homes of our sickest and most vulnerable members.

At first many are surprised that a health plan would make house calls, but they appreciate the personalized service. Continue reading “My Perspective: A WellCare of Florida Field-Based Care Manager”

National Minority Mental Health Month: How WellCare Integrates Behavioral Health Care

As a psychiatrist practicing in the Chicago area for the past decade, I have seen firsthand the impact mental illness has on our communities, especially in minority and underserved populations.

Mental illness doesn’t discriminate and is almost equal in prevalence across racial and ethnic groups. The disparity is rooted in the fact that African-Americans, Native Americans, Asian-Americans and Latinos are less likely to receive diagnosis for their behavioral health issues and have less access to mental health services. Even when programs are in place, these groups may not take advantage of them due to social and cultural stigmas about mental illness. Continue reading “National Minority Mental Health Month: How WellCare Integrates Behavioral Health Care”

Making a Meaningful Difference

ken and yolandaI met Yolanda Flahive on Sept. 18, 2015, while in Hawaii to host a Town Hall for our ‘Ohana Health Plan associates. It was my first time traveling to our Hawaii market in Oahu as WellCare’s CEO, and I wanted to make sure that I had an opportunity to really engage with our associates, members, partners and programs. One program I was determined to see in action was the state’s Adult Foster Care (AFC) program, which we administer for approximately 800 ‘Ohana members. Continue reading “Making a Meaningful Difference”